CategoriesActionReframe your thoughtsTime

All In Good Time

Things don’t always go to plan. And some things take longer than you’d want them to. Things such as having a flat battery, traffic accidents on your route somewhere, or delays to aircraft or buses. Take it all in stride and find a positive reason for the delay. You might just find one: or two.

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CategoriesActionGratitudeObserveProgressReframe your thoughtsTime

Customer Service

Yikes. Some is terrible. Though some are really great. Today, however a bank/credit card company and a car rental company have been so very painful. I don’t recall ever being engaged for so long and walking away with such little progress. Some companies need to be reminded that our time is more valuable than their cost efficiencies.

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CategoriesActionObserveReframe your thoughts

Ask Questions

The easiest way to get a conversation going is to ask questions. Some of those questions they will want to answer in greater detail. Note which those are. Ask more questions in that direction. Then sit back, listen and learn.

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